Dispute Resolution

If you are not satisfied with the quality of service provided by Lucky Treasure, you have several ways of resolve the issue:

Ask your question or submit your complaint directly to Lucky Treasure Management by sending email to support@luckytreasure.com  Please describe your question with all details you have and we will come back to you within 72 hours.

You can send a complaint directly to our licensing company Curacao eGaming: in order to do it please click the licence icon at the bottom of this page.

Players are also entitled to make a complaint with independent regulatory bodies:

The Company's process ends if the customer’s complaint remains unresolved eight weeks after The Company received it, or the customer and The Company reach a deadlock or final position in less than eight weeks. The Company will then write to the customer with a final letter to explain:

a. the final decision

b. that this is the end of the operator’s complaints process, and

c. how to escalate the complaint to an independent DR entity if the customer wishes to do so.